Bancroft Medical Centre

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Courtenay House Surgery

Monday	08:00-18:30
Tuesday	08:00-18:30
Wednesday	08:00-18:30
Thursday	08:00-18:30
Friday	08:00-18:30
Saturday	Closed
Sunday	Closed

Orford Lodge Surgery

Monday	08:00-18:30
Tuesday	08:00-18:30
Wednesday	08:00-19:30
Thursday	08:00-18:30
Friday	08:00-18:00 *
Saturday	Closed
Sunday	Closed

* phones only on until 1pm

Surgery Extended Hours

Pre booked appointments available on:

Tuesdays 07.00 – 08.00 Rotating GP
Wednesday 18.00 – 19.00 Clinical Practitioner
Last Saturday of every month – Rotating GP

These appointments can be for pre-booked appointments or urgent appointments. There will be no telephone service available during extended hours.

GP Extended Access appointments for the below days and hours are available at Sollershott Surgery, 44 Sollershott East, Letchworth Garden City, Hertfordshire SG6 3JW.

Monday to Friday 6.30pm to 8pm
Saturday 8am to 4pm,
Sunday 8am to 12pm

To book an appointment either in advance or on the day from Monday to Friday please contact the practice you are registered with.

To make or cancel an on the day appointment at the weekend please call: 07707 885 624

Bancroft Medical Centre