Bancroft Medical Centre

Starting Monday, 3rd February, we will be switching from eConsult to Accurx for online patient consultations. This change will help us direct you to the most appropriate care quickly and efficiently.

Accurx will be another way to contact us, just like calling or visiting the surgery for non- urgent queries. When you submit a request:

✔️ Reception will assess your request within 3 working days and guide you accordingly:

• If a face-to-face appointment or telephone consultation is suitable, one will be booked or you will be sent a link to book it ourself.
• If your concern can be managed online, a clinician will review it and you will be updated.
• If another healthcare professional (e.g., nurse, clinical pharmacist) can help, we will direct you to them.
• If an external service (such as a pharmacy, minor injuries unit, or dentist) is more appropriate, we will signpost you there.

• To make the best use of doctor appointments.
• To ensure you are seen by the right clinician for your needs.
• To help reduce unnecessary waiting times by directing you to the best service.

• There is a daily cap on clinical queries. Once this limit is reached, Accurx will be temporarily unavailable for medical requests until the following day.
• Administrative requests (e.g., sick notes, test results, or prescription queries) remain unlimited.

We appreciate your patience as our team gets familiar with this new system. Your feedback is valuable, and we are committed to making this transition as smooth as possible.

Thank you for your support!