Information:
Introducing Our New Long-Term Condition (LTC) Annual Review System – Launching March/April 2025
We’re making it easier for patients with long-term conditions (such as diabetes, asthma, COPD, hypertension, and heart disease etc.. ) to manage their health.
Starting from end of March/April 2025, we will introduce a new Annual Review System to ensure you receive regular, well-organised care.
What’s Changing?
✔️ One annual review – Your check-ups will now be scheduled in your birth month, reducing the need for multiple visits.
✔️ More efficient care – If you have multiple conditions, we will aim to review them in a single appointment where possible.
✔️Digital communication by default - You will receive reminders and recalls via SMS, email, or online access. If you prefer to receive letters, you will need to opt in.
This new system will enhance patient care, ensuring you receive the right support at the right time.
What Do You Need to Do?
To ensure you receive your reminders promptly, please update your preferred contact method when you next visit or call us. You can also submit an online request to update your details.
📱 Text messaging or email is the quickest, easiest, and most cost-effective way to receive updates.
📩 If you prefer a letter, you will need to opt in—please note that postal communication may take longer to reach you.
For now, no action is needed—we’ll contact you when your review is due. If you have any questions, please submit an online request or call our Long-Term Condition line (Option 6) and leave a voicemail.
Thank you for your support!
