Appointments

Configure Appointment Details
sick note

How to book an appointment

To book an appointment, please call us on 01462 654040.

Or by using the NHS App or SystmOnline Online Services

Appointments can be booked up to two weeks in advance.  If you have an urgent healthcare issue, we will endeavour to offer a same-day telephone call from a GP who will discuss with you the best way to assist you.

We work hard to make as many appointments available as we can. However, demand for appointments often outstrips supply.  Please try to assist us by considering other sources of advice and support, so that appointments are available for those who need them.  

 The reception team will ask what you appointment is for so that we can direct you to the appropriate member of the clinical team.  
CLINICS WE OFFER

Emergency Doctor 

We, like most GP practices, have an emergency doctor on call for problems that require immediate attention that day.

Our emergency doctor will only speak with the most urgent cases because they can only see a limited number of patients per day.

If you have a medical emergency and need to speak with an emergency doctor, call the practice between 08:00-12:00 or 13:30-17:30, Monday-Friday.

Our receptionists will discuss your issue with you and schedule you with the most appropriate person.

If our reception team adds your name to the emergency list, you will receive a call back the same day.

If you have a non-urgent query, our reception team will help signpost you to the right place.

The majority of emergency calls are resolved over the phone by our doctors, but sometimes we will ask you to visit the practice for an examination or a face-to-face discussion.

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Cancelling or changing an appointment

To complete an admin query form and cancel or Change your appointment, please click here or leave a voicemail on our cancellation line at 01462 654040.

Please notify the Practice at least 24 hours before your appt time so your appointment can be offered to someone else. If your appointment is within the next hour, please call the reception team directly.

Failure to notify the Practice may result in a missed appointment letter generated to you, and persistent no-shows could lead to removal from the patient list.

SERVICES WE PROVIDE

Other Services 

NHS 111 gives good advice about colds, sore throats, coughs and other common ailments, your local pharmacist can advise you about these issues too.

You can check your symptoms online using the NHS 111 symptom checker

Nearest Minor Injury Units:

Lister Hospital
Coreys Mill Lane
Stevenage
Hertfordshire SG1 4AB
Tel: 01438 314333
Open 24 hours

Queen Elizabeth II Hospital
Howlands
Welwyn Garden City
Hertfordshire AL7 4HQ
Tel: 01438 314333
Open 08:00-22:00
Opening Times

Extended Hours 

We also do offer pre-bookable evening and weekend appointments. Please contact our reception team for further information.

All extended hours appointmnets are pre-booked only. There is no duty doctor and no facility to see emergencies during these sessions.

The out-of-hours service provides an emergency service outside our normal working hours.