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How to book an appointment

To book an appointment, please call us on 01462 654040.

Or by using the NHS App or SystmOnline Online Services

Appointments can be booked up to two weeks in advance.  If you have an urgent healthcare issue, we will endeavour to offer a same-day telephone call from a GP who will discuss with you the best way to assist you.

We work hard to make as many appointments available as we can. However, demand for appointments often outstrips supply.  Please try to assist us by considering other sources of advice and support, so that appointments are available for those who need them.  

 The reception team will ask what you appointment is for so that we can direct you to the appropriate member of the clinical team.  

Emergency Doctor 

We, like most GP practices, have an emergency doctor on call for problems that require immediate attention that day.

Our emergency doctor will only speak with the most urgent cases because they can only see a limited number of patients per day.

If you have a medical emergency and need to speak with an emergency doctor, call the practice between 08:00-12:00 or 13:30-17:30, Monday-Friday.

Our receptionists will discuss your issue with you and schedule you with the most appropriate person.

If our reception team adds your name to the emergency list, you will receive a call back the same day.

If you have a non-urgent query, our reception team will help signpost you to the right place.

The majority of emergency calls are resolved over the phone by our doctors, but sometimes we will ask you to visit the practice for an examination or a face-to-face discussion.


Cancelling or changing an appointment

Please click here to cancel or change your appointment by completing this form.

This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays)

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

So far this year we have on average had135 patients DNA appointments which equates to 34 hours of wasted clinical time. 


Other Services 

NHS 111 gives good advice about colds, sore throats, coughs and other common ailments, your local pharmacist can advise you about these issues too.

You can check your symptoms online using the NHS 111 symptom checker

Nearest Minor Injury Units:

Lister Hospital
Coreys Mill Lane
Hertfordshire SG1 4AB
Tel: 01438 314333
Open 24 hours

Queen Elizabeth II Hospital
Welwyn Garden City
Hertfordshire AL7 4HQ
Tel: 01438 314333
Open 08:00-22:00

Opening Times

Extended Hours 

We also do offer pre-bookable evening and weekend appointments. Please contact our reception team for further information.

All extended hours appointmnets are pre-booked only. There is no duty doctor and no facility to see emergencies during these sessions.

The out-of-hours service provides an emergency service outside our normal working hours.