Opportunity to get involved in developing the Hertfordshire and West Essex (HWE) Integrated Care Board Urinary Tract Infection and Catheter Care service.

In May 2023 the Infection Prevention and Control team in ICB launched a urinary tract infection (UTI) and Catheter Care Workstream across Herts and West Essex.  As a result the following priorities were identified:

  1. Communication
  2. Baseline data
  3. UTI Prevention
  4. Training
  5. Management of urinary catheters
  6. UTI diagnosis/treatment


The group are currently developing a task and finish group for priority three and would really value hearing the patient and carer voice in the project.  


If you have experience of UTI or catheter care,  an interest in this area or would just like more information then we would like to hear from you.  There is an opportunity to get involved in the task and finish group which will start in February or to share your views in other ways.


Please contact to express an interest. 



Workshop reminder

We have organised a workshop with the Patients Association to provide an update on their work developing GP Practice Patient Groups in Herts and West Essex and to talk through next steps.

Monday 4 December

11am – midday

Zoom link: Click here to join the meeting


Learn more about Hospital at Home in east and north Hertfordshire

You can learn all about Hospital at Home and the progress made in remote monitoring services for patients at a free Healthwatch Hertfordshire webinar on 12 December.


Hospital at Home is about how patients can be discharged from hospital earlier to recover at home, and how patients can be referred to Hospital at Home if their condition doesn't require specialist acute hospital treatment. Instead, they receive hospital-equivalent care and monitoring at home.


Dr Elizabeth Kendrick, Herts Community NHS Trust’s Medical Director, will be joined by Dr Maha Balakrishnan, GP and Hospital at Home Clinical Lead, and questions can be sent to them in advance to Healthwatch Hertfordshire non-exec member Alan Bellinger at . Alan is also a member of the ICB’s Patient Engagement Forum and other groups.


For more details about the event, between 11.30am-12.30pm on Microsoft Teams, visit:


Published: 28/11/2023

Hertfordshire County Council

Health in Herts


Published: 25/10/2023

Focus Group

NHS Hertfordshire and West Essex Integrated Care Board are working with the Health Services Safety Investigations Body (HSSIB) to arrange three face to face focus groups across Herts and West Essex where  experiences will help to inform investigations into a theme around NHS workforce.  In particular HSSIB are interested to hear your experiences of:

  • Accessing GP appointments
  • Being cared for by other people other than a GP or practice nurse
  • How you feel your healthcare needs to be prioritised.  Do you think you get the right care from the right person at the right time
  • Care delivered by temporary staff, such as agency nurses or locum doctors

Focus Group details:




Wednesday 29 November

2 – 4pm

Blue Room, Latton Bush Centre, Southern Way, Harlow, CM18 7BL

Thursday 30 November

10am -midday

Room 2, Focolare Centre, 69 Parkway, Welwyn Garden City, Hertfordshire AL8 6JG


Thursday 30 November

3 – 5pm

Auditorium, South Hill Centre, Cemetery Hill
Hemel Hempstead


If you would like to attend (places will be limited and you only need to attend one group) please contact: Dr Nick Woodier BMBS MSc C.Erg.HF, Senior Safety Investigator


Participants can be reimbursed for travel  and parking costs. More details will be shared with confirmation of a place and information on HSSIB and the investigation are attached.

 Published: 15/10/2023

Are you eligible to get your Autumn COVID Booster! Limited slots are available at our practice, on a first-come, first-served basis. Please call us on 01462 654040 and book your appointment.
For more information on eligibility, booking appointments somewhere else and other info please visit
Published: 16/10/2023

Every September, blood pressure checks are taken by thousands to prevent heart attacks and strokes


Know Your Numbers! Week reaches those who have high blood pressure and don’t know it, so they can get the treatment and support they need to bring it under control.

Previously, hundreds of organisations took part, setting up Pressure Stations in public places across the UK. From hospitals and health centres to offices, car parks and supermarkets. Even the Royal Albert Hall. Today, the Know Your Numbers! Week focus is on home blood pressure monitoring, as it's the easiest way to find out your blood pressure numbers.

Courtenay House has a BP machine in the waiting room that you can use, no appointment necessary.  Walk in use the BP machine and hand your readings to the reception team they will add this information to your medical records.

Published: 12/09/2023

 Patients Participation Group (PPG) Meetings

Your GP surgeries in Hitchin & Whitwell Primary Care Network have organised two face-to-face PPG (Patients Participation Group) meetings on Thursday 15th June at Hitchin Town Hall in the Lucas Room. We will have two events – one from 1-2pm and repeated from 6.30-7.30pm. You only need to come to one of them!

Clinical Director Dr Tara Belcher will give a brief update on the PCN and then the floor will be open for discussions. Refreshments will be available.

There are 60 spaces at each event, but you must book in advance and tickets are first come, first served. In the event of unexpected demand, we will try to schedule another event.

Free tickets are available online at Eventbrite:


Thu, 15 Jun 2023 13:00 - 14:00 Event


Thu, 15 Jun 2023 18:30 - 19:30 Event


We have reserved some spaces for patients who don’t have on-line access – just ask your surgery to pass your details to the PCN!


Published: 08/05/2023


EASTER Opening Hours

THURSDAY - 06th April 2023 - OPEN





TUESDAY - 11th APRIL 2022 - OPEN



Published: 29/03/2023


Junior Doctors Strike

Like many practices, our surgery employs qualified junior doctors as part of their training and development. During this week’s industrial action, we might therefore be short-staffed at times. As a result, you might have to wait a little longer to see a doctor. We have other qualified staff who might be able to help you without having to see a doctor, such as the practice nurse or physiotherapist. Our reception team will help you get the right appointment.

If you have an appointment, please attend unless explicitly told not to.

For urgent matters, you can use or call 111. If it is life or limb-threatening, call 999. Local community pharmacies can help with minor health issues or concerns.


Published: 14/03/2023


Patient Participation Group (PPG) meeting

The next Patient Participation Group (PPG) meeting will be held virtually on Monday 20th March at 1:00 p.m. via Microsoft Teams.

The Meeting details to join are as following:  

Join on your computer, mobile app, or room device by  Click here to join the meeting

Meeting ID: 386 123 993 387
Passcode: HkYFNt

We are alternating between face to face and virtual meetings in order to give as many people as possible the opportunity to attend. During this meeting, we will provide an update from the surgery and cover any upcoming changes. Additionally, we will focus on generating ideas to increase our membership.

We welcome those who have never attended before, so please join us, even if it’s just to find out more about the group. The presentation from our last meeting is available on our website 

 If you are unable to attend the meeting but are interested in joining in the future, please complete this short form:



Published: 13/03/2023


New Website

Thank you for visiting our website. We are constantly working to improve our website to ensure that you have the best experience possible. If you notice any wrong information or any other issues, please do not hesitate to let us know so that we can address the issue as soon as possible. Thank you for your patience and understanding.


Published: 01/03/2023